OOTD D99 E-SCOOTER

Our warranty covers all new e-scooter manufacturing defects for 2-year from the date of purchase. If it meets the maintenance standards, we will repair your e-scooter and bear all related parts, costs, and labor costs. If you need repairs or the parts are not covered by our warranty, please let us know and we will try our best to help-usually we can diagnose the problem and send you paid replacement parts. If your e-scooter needs to be returned for repair, we will work with you to minimize the cost and workload.

We provide free delivery service for e-scooter, and all taxes and fees are covered by Duotts. Our e-scooter will be shipped from our warehouse in Poland, typically within 1-2 business days (excluding pre-orders). The delivery time is estimated to be 3-7 business days, depending on your location. Please note that accessories and parts are not included.

We have a 30-day return policy, which means you have 30 days from the date of receiving the product to apply for a return.If the product affects the normal use of the e-scooter within the return period, we will accept the return and issue a refund; if there is a minor defect, we will offer appropriate compensation and provide replacement parts.Duotts does not cover the customer's return shipping cost.