Hello dear customer
I'm Amy. I'm sorry that I didn't provide you with good after-sales service. I'm also very frustrated that you gave us a one-star negative review, which means that our work has not been recognized by you.
We did not provide you with a replacement service because we were out of stock for a long time at that time, so there was no product to replace, so we proposed a compensation of 300 euros; but you did not agree, let us give you a compensation Battery, after applying with our superiors, we also compensated you with a battery and reissued some other accessories.
However, our F26 starting from August 16th will all be restored to models with single and dual drives. We are sorry that our supply chain has not been well managed. Now we have set up a quality control department to strictly control the production department. We will not do this in the future. This batch problem occurs
We are still actively helping you solve your problem. We also want to solve your problem quickly. We look forward to your satisfaction and understanding. Thank you for your support.
Hello,
Considering this message that i got from you:
First of all,
1 I'm still waiting for the right lot, so, i don't have the bike that i payed for
In that in mind, obviously, your efforts might be frustrating, but for me, it´s even worst
2 I had to accept the batterie cause as you wrote "we were out of stock for a long time at that time"
3 What, how, and why you apply to your superiors dosn´t concerne me
4 I´m happy to know that you "we will not do this in a Future" - Lovely phrase but dosn't solve my problem
Wich i´m still waiting...
