Deliverable areas：

EU(apart from Cyprus & Malta), UK, the United States (apart from Alaska), Canada.

Free shipping on all orders.Taxes are covered by DUOTTS.

The order delivery time is divided into two parts: .

●Processing time:
Normally, processing takes 1-2 working days.
●Shipping time:
For orders from Europe：
we will ship from our warehouse in Poland. 3-7 working days for delivery.
For orders from North America：
we will ship from China. 30-50 working days for delivery.

Order Confirmation:

●After placing an order, you will receive an order confirmation email. This means that we have authorized your credit card to make the purchase and are preparing your order for shipping.
●Once we receive your order, we will automatically contact our warehouse to confirm that it is in stock and ready to ship immediately.
●If your item is backordered or unavailable, we will contact you by email.
●If your item can be shipped immediately, we will submit the shipping order.
If you have any other questions about the ordering and shipping process, please feel free to email us at chloe@duotts.com.
Note: Affected by Covid-19, there will be some delay on the delivery.

If a product develops a serious quality issue that interferes with normal bicycle or scooter use while under warranty, we will return the items and issue a refund; if there are minor defects, we will give appropriate compensation and provide replacement parts.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike/scooter must have less than ten (10) kilometers on the display, it and must include all items that were inside the box (charger, keys, hardware, etc.) and in its original packaging.

To process a return, please follow these 3 simple steps:
E-mail us at chloe@duotts.com with your

1) Order number.
2) Item to return/exchange.
3) The reason you would like to return your purchase.
The more comments and feedback provided, the better we can help service you.

To return your product, you should mail your product to our warehouse address.
You will be responsible for paying your own return shipping. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchange to reach you may vary.
If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We will process all refunds upon receipt and inspection of your returned merchandise. We will notify you via e-mail of the approval or rejection of your refund. If approved, we process your refund within approximately 48 hours and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

DUOTTS' returns and exchange policy only applies to original consumers who purchased from DUOTTS authorized resellers. Non-original consumers (like second-hand owners) do not enjoy DUOTTS’ returns and exchange policy services.

If consumers modify the parts themselves, the bicycle’s return and refund policy will automatically become invalid.

Shopping on DUOTTS is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at DUOTTS your privacy and online security are always guaranteed.  

Credit Cards and Debit Cards:

• We accept international and domestic credit cards and debit cards listed above.
• You will be redirected to a third-party credit/debit card payment partner’s website to finish the payment.
• Please note that DUOTTS does not collect your credit/debit card number or personal information when you make payment

Pay With Paypal:

• Shop and pay online quickly and securely with your PayPal account.
• When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

Price
Your total order price will include the price of the product on the day of shipping plus any applicable sales tax. 

Coupon code
You can apply coupons to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon discount.Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.

What are your business hours?

Our office is open from Monday to Friday Central European Time: 3:00-12:00.

Do I have to cover customs fees?

You don't have to pay anything extra; shipping and tax are included in the price.

Where do you ship from and to?

For orders from Europe, we will ship from our warehouse in Poland. 3-7 working days for delivery.
For orders from North America, we will ship from China. 30-50 working days for delivery.

Sends packages to the EU(apart from Cyprus & Malta), UK, the United States (apart from Alaska), Canada.

How long does it take to receive the delivery after the payment is made?

●Processing time:

Normally, processing takes 1-2 business days.

●Shipping time: 

Shipping from Polish warehouse: 3~7 working days
Shipping from China: 30~50 working days

How do I track my order?

You can track your order via the link in the top and footer of our website, which offers order logistics tracking.

Do you offer dropshipping?

Yes, dropshipping is welcome.

 What should I do if my goods were damaged upon delivery?

We will replace any parts deemed to have been damaged during shipping. Shipping damage must be reported to DUOTTS within 14 days of shipment arrival. This applies to all products. DUOTTS may request additional documentation (such as video) to assist with accurately diagnosing the problem and processing the warranty claim.

How do I make a return?

To process a return, please follow these 3 simple steps:
E-mail us at chloe@duotts.com with your

1) Order number.
2) Item to return/exchange.
3) The reason you would like to return your purchase.
The more comments and feedback provided, the better we can help service you.

NOTE: To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike/scooter must have less than ten (10) kilometers on the display, it and must include all items that were inside the box (charger, keys, hardware, etc.) and in its original packaging.

We will process all refunds upon receipt and inspection of your returned merchandise. We will notify you via e-mail of the approval or rejection of your refund. If approved, we process your refund within approximately 48 hours and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For details, please go to the return policy page

How long does it take for me to get a refund?

Refunds for returned products will be made as soon as possible after we receive the returned products. Upon receipt and inspection of your returned merchandise, we will notify you via e-mail and process your refund within approximately 48 hours.

Please allow for 10 business days to see returns reflected on your credit card statement.

If you have any questions, feel free to email us. Please note that shipping fee will no be reimbursed on return orders. The shipping fee are paid to our courier service, we do not get a refund for the shipping fee when you return your purchases. *Does not apply on free shipping orders.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at chloe@duotts.com